UiTM Library Reference Services are a core traditional library function, usually provided at the physical library through the Reference Desk. This service serves as the primary point of contact for users seeking guidance, clarification, and expert assistance in finding and using information resources effectively.
Staffed by trained librarians, the Reference Desk supports academic, research, and information needs through the following scopes of service:
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Information Services
Providing direct assistance in answering enquiries and helping users locate information from a wide range of sources, including books, journals, reference materials, and reliable web resources. -
Information Literacy Instruction
Guiding users in the effective use of library resources, online catalogues, databases, and digital tools, including basic database searching techniques and citation assistance. -
User Guidance and Consultation
Offering personalised support to help users identify the most suitable materials for their research, including in-depth consultation for academic work. -
Ready Reference
Delivering quick and accurate factual information, such as statistics, addresses, dates, and contact details, to meet immediate information needs. -
Collection Management
Managing and maintaining valuable reference collections, including non-circulating materials, to ensure resources remain accessible and well-organised for user consultation.
Through Reference Services, UiTM Library upholds its longstanding role as a trusted centre for academic guidance, ensuring users receive reliable support grounded in professional librarianship.
