Quality Objectives
Ensure that 85% of the University community uses the UiTM Digital Library.
Ensure Customer Satisfaction reaches 90%.
Ensure 100% ownership of syllabus materials in the Reference Resource Collection.
Ensure library staff expertise is sought through 24 knowledge-sharing invitations annually.
Ensure 1,500,000 visitors utilize the physical services of the UiTM Library.
Ensure 100% of the registered Archival Collection is accessible through the Online Finding Archive (OFA).
Client Charter
Ensure successful Book Delivery Service requests are fulfilled within 3 working days
Ensure successful Interlibrary Loan materials are provided within two (2) weeks from the date of request.
Ensure customer complaints and feedback are responded to within one (1) working day.
Ensure requests for University Archive materials are fulfilled within three (3) working days.
Ensure the Digital Library Portal is accessible 24/7 to customers.
Ensure the approval status of new material acquisition proposals (printed books/printed journals/eBooks/PDAT/eJournals) is communicated to the proposer within seven (7) working days.
