PTAR is committed in providing world-class environment, services and resources to enhance the study, research and teaching experiences.

Our client charter reflects our commitment to provide world-class services and focuses on SIX main areas.

  1. To deliver user-friendly services to PTAR users
  2. To provide weekly updates to PTAR users of our New Arrival Collections
  3. To provide response within THREE (3) weeks upon date of application for Inter-Library loan request
  4. To respond within ONE (1) working day on Information Skill Class
  5. To provide 24/7 up time and access to PTAR Portal and electronic resources
  6. To provide access within THREE (3) working days upon date of application for reference archive materials